Frequently Asked Questions

Everything you need to know about your Pink Sugar experience.

Are Pink Sugar products cruelty-free?

Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers that do.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy on all unopened and unused beauty products. Due to hygiene reasons, we cannot accept returns on items that have been opened or swatched.

Are your beauty products safe for sensitive skin?

Our formulas are designed to be gentle; however, we recommend checking the full ingredient list on each product page and performing a patch test before full application.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.